Responses

Confirmation:

Hi [client name]! This is Kate Kandel Salon reaching out to confirm your appointment on [date] at [time] with [stylist]. Let us know at least 24hr in advance to avoid any fees. Thanks so much! www.katekandel.com/policy

Reaching out to rebook:

Hi! It's [stylist name] from Kate Kandel Salon. Noticed you haven't booked your next appointment yet. We'd love to get you scheduled to make sure you get a time slot that works best for you. Text or call this number and we'll help!

Not opted-in for text reminders:

Hey there it’s [your name] - You’re not opted in for our automated appointment reminders/confirmations. We resent the opt-in text that’ll direct you on how to set that up. This way we don’t have to keep bugging you from the salon number! :)

Salon needs to cancel/reschedule/change time:

Hi, [client name] this is Kate Kandel Salon. Unfortunately we need to reschedule your appointment on [date]. Please call us at 864-729-3249 and we’ll get that sorted for you. 

Asking client to come sooner:

Hi [client name], this is Kate Kandel Salon. We're reaching out to see if you’re able to come in earlier today. You’re currently on the schedule for [time] but we need to move your appointment up to [time]. Let us know if there are any conflicts and we’ll be happy to help.

Asking client to come in later:

Hi, [client name] this is Kate Kandel Salon reaching out to move your appointment for a later time tomorrow [date]. You’re currently on the schedule for [time] but we need to move your appointment down to [time]. Let us know if there are any conflicts and we’ll be happy to help.

Stylist is sick:

Hello [client name], this is Kate Kandel Salon. We’re reaching out to cancel and reschedule your appointment for today. [stylist] isn’t feeling well and won’t be making it into the salon today.  Please call us at 864-729-3249 and we’ll be happy to get you back on the schedule. 

Late cancel text: (preferably have this convo via phone call)

Hi [client name] As per our late-cancellation policy, we’ve charged 50% of the services booked to your card on file. You can rebook online or call/text. https://www.katekandel.com/policy

No-show, card approved: (after leaving voicemail)
Hi [client name] As per our no-call/no-show policy, we’ve charged 100% of the services booked to your card on file. You can rebook online or call/text. https://www.katekandel.com/policy

No-show, card declined: (after leaving a voicemail)

Hi, [client name], we had you scheduled today at [time]. We hope you’re okay. We were unable to charge the card on file for the no-show fee. We'll need a valid card to make any future appointments. Please contact us when you can. Thank you. www.katekandel.com/policy

WaitList Reach out:

Hi [client name], It’s Kate Kandel Salon. We have you on the waitlist for [service] with [stylist]. Would you like to come in on [date] at [time]? Let us know. Thanks!

Events in Area:

Walks/runs:

Hi, this is Kate Kandel Salon regarding your appointment on [date]. Due to an event blocking streets, we suggest taking Academy St, turning onto Falls Park Dr, and parking in Riverplace Garage. Leave a few minutes early as traffic may be backed up. We look forward to seeing you!

Festivals:

Hi! Your appointment on [date] falls during [event]. Attendants at Riverplace Garage will have a guest list and should permit entry. If one entrance is blocked, try River St. Allow extra time in case of parking issues. We look forward to seeing you! Call us if they don’t let you in.

FIRING A CLIENT DUE TO POLICY VIOLATION

Hey [client name], this is Kate Kandel Salon. While we’ve truly valued your patronage, due to our policies regarding lateness and frequently canceled appointments, we are unable to book any future appointments for you. Thank you for understanding. www.katekandel.com/policy